Overview

Vehicles

Settings

Jobs

Account

Deliveries - admins

Collections - admins

Deliveries - drivers

Collections - drivers

Tutorials & guides

If you’re looking for help with the Detrack dashboard or mobile apps, you’ll find an easy to use tutorial with step by step instructions and screenshots below. Can’t find what you’re looking for? Talk to us.

quick start PDF guide

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DOWNLOAD IPHONE APP

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DRIVER APP PDF GUIDE

Key driver app functions

DOWNLOAD Android APP

From the Google Play store

Email support

We typically respond in 4 hours

Vehicles

1. Add A Vehicle

3. Add Vehicles To A Group

4. Download Route Logs Of Your Vehicles

5. Replace Existing Driver’s Detrack ID With New ID

6. Scan To Check In For Driver

7. View Vehicle’s Last POD Date / Time

8. Dashboard Fields For Vehicles

Notifications

1. Insert Company Logo In Email Notifications

2. Sign Up For Text / SMS Account With Twilio

3. Sign Up For Text / SMS Account with Vonage (Nexmo)

4. Personalize Customer Email Notifications

5. Set Up Email And Text / SMS Notifications

6. Send Text / SMS When A Job Is Added

7. Send Text / SMS When Job Is Scheduled To Deliver / Collect

8. Send Text / SMS At Certain Day And Time

9. Send Text / SMS When A Job Is Out For Delivery

10. Send Text / SMS When Heading To Job Location

11. Send Text / SMS When Cancel Heading To Location

12. Send Text / SMS When Arrived At Location

13. Send Text / SMS When A Job Is Completed or Partially Completed

14. Send Text / SMS When A Job Is Failed

15. Send Text / SMS When A Rating / Feedback Is Submitted

16. Send Text / SMS During A Certain Time Window

17. Send Text / SMS When A Job Is Delayed

18. Set Notifications For Different Groups

19. Statuses Of Tracking Widget And Notifications

20. Differences Between Twilio And Vonage (Nexmo)

21. List Of Job Variables For Your Email Or Text / SMS Notifications

Settings

1. Hide Items From Add Delivery / Collection Forms And Proof Of Delivery

2. Brand Your POD PDF File With Your Company Logo

3. Brand Your Dashboard With Your Company Logo

4. Use WYSIWYG (Or HTML) Editor

5. Print Serial No. Barcode On POD PDF

6. Show Job Fee on POD PDF

7. Set Timer To Show Jobs On Drivers’ Detrack App At A Certain Time

8. Auto Generate Delivery Order No.

9. Enable Address Using Your Own Latitude and Longitude

10. Insert Your Terms And Conditions In Your POD PDF

11. Allow Your Drivers To View Future Jobs

12. Customize POD Submission Options

13. Customize Proof Of Deliveries (POD)

14. Hide The Collection Jobs Tab

15. Display / Hide Fields In The Job Table And / Or Driver App

16. Select The Resolution Of the Photos Submitted By The Driver App

17. Enable Continuous Photo Taking Through The Driver App

18. Allow Your Sub-User To View The Location Of Your Vehicle On The Map In The Dashboard

19. Enforce A Verification Code Prior To Completing Or Failing A Job

20. Prompt A Notification In The Driver App When The Driver Is Too Far Away from Address (Geofence)

Users & groups

1. Add / Edit / Remove A Contact

2. Use The Address Book / Contacts

3. Add Sub-Users

4. What Are The Types Of User Rights

5. Create Groups For Users

6. Tag A Delivery To A Group

7. Add Vehicles To A Group

8. Use The Group Feature To Restrict The Information Available To Each Sub-User

9. Set Different Logo On PODs, Shipping Labels And Tracking Widget

10. Insert Your Terms And Conditions In Your POD PDF

11. Set Different Prefix For Auto Generated D.O. No. Using A Group

Track & trace

1. Link Directly To Track And Trace (Tracking Widget)

2. Set Up Customer’s Tap To Track (Tracking Widget)

3. Let Your Customer Track Your Driver Delivering To Them On The Map

4. Create A Login For Your Client

5. Use Aftership To Track Your Deliveries

6. Let Customer Rate And Leave Feedback On Your Product And Service

7. Let Your Customers Leave Feedback Automatically

8. Use The Estimated Time of Arrival ETA On The Tracking Widget

Jobs

1. Edit Or Delete A Completed Job

2. Set Number Of Job Listing Per Page

3. Place Priority Jobs On Top Of Driver’s List

4. Disable Auto Sorting Of Deliveries And Collections

5. Automatically Reschedule Delivery / Collection Jobs To The Next Day

6. Include Attachment For Deliveries / Collections To Show In Driver’s App

7. Mass Update Job Status, Date, Invoice No. And Assign To

8. Use The Marketplace

9. Import Jobs Across Different Dates

10. Download Sample CSV / Excel Template For Import Across Different Dates

11. “Link” A Collection Job To A Delivery Job

12. Mass Query Jobs

13. Customize Your Shipping Labels For Deliveries And Collections

14. Print Shipping Labels For Deliveries and Collections

15. Scan QR Codes To Accept Runs

16. Allow Drivers To Scan To Pick Up Jobs

17. Scan Item Barcode To Check Items

18. Mass Export Jobs Over A Time Period Into Excel

19. Manually Locate Your Address For Delivery Or Collection

20. Restore Or View The Logs For Deleted Jobs

21. Display The ETA Time In The Driver App

22. Use The Cash On Delivery (COD) Feature

23. Use The Actions Button On Dashboard

24. Generate Run Sheet

25. Export Daily Vehicle Job Summary

26. Use The Map

27. Use The COD Search

28. Transfer Jobs Between Vehicles On The Dashboard

29. Use Search Jobs For Reports

30. Allow Drivers To Change Quantity Under Item Details

31. Implement Contactless Delivery With Recipient Signature

32. Remove Fields From The Job Forms

33. Auto Assign Using Zones

34. Use The Scanner App

Integrations

1. Generate Your API Key

2. Generate An API Key For Your Sub-User

3. Setup Webhooks In Detrack

4. Connect With ElasticRoute

5. Zapier Integration For Google Sheets

6. Zapier Integration For WooCommerce

7. Zapier Integration For Shopify

8. Integrate E-Commerce Stores To Detrack

9. Integrate WooCommerce Using Detrack Connect

10. Integrate Shopify Using Detrack Connect

11. Integrate Qoo10 Using Detrack Connect

12. Integrate Shopee Using Detrack Connect

Account

1. Change / Delete Account

2. Enable Two Factor Authentication (2FA) For Your Account

3. Log Into Your Account After Enabling Two Factor Authentication (2FA)

4. Disable Two Factor Authentication (2FA) For Your Account

Deliveries - admins

1. Add A Delivery

2. Import Deliveries

3. Customize Import / Export Headers For Deliveries

4. Import Deliveries For Different Groups With Different Excel / CSV Templates

5. Download Sample CSV / Excel For Import

6. Export Deliveries To PDF

7. Export Deliveries To CSV

8. Export Deliveries To Excel

9. Use Advanced Search For Deliveries

10. Make Signature Mandatory For Deliveries

11. Make Receiver’s Name Mandatory For Deliveries

12. Make Photo Mandatory For Deliveries

13. Make Signature Or Photo Mandatory For Deliveries

14. Make Note For Photo Mandatory For Deliveries

15. Allow Drivers To Use Photos From Photo Gallery For Deliveries

16. Change Maximum Number of Photos

17. Set A Default Push Notification URL For All Deliveries

18. Customize Non-Delivery Reasons

19. Capture A Signature For Specific Failed Delivery / Collection Reasons In The Driver App

20. Manually Sort Deliveries For Drivers

21. Enable/Disable Additional Fields For Deliveries

22. Use Customized Headers In Forms And Tables

Collections - admins

1. Add A Collection

2. Import Collections

3. Customize Import / Export Headers For Collections

4. Obtain Sample CSV / Excel For Import (Collection)

5. Export Collections To PDF

6. Export Collections To CSV

7. Export Collections To Excel

8. Customize Import / Export Headers For Collections

9. Use Advanced Search For Collections

10. Make Signature Mandatory For Collections

11. Make Sender’s Name Mandatory For Collections

12. Make Photo Mandatory For Collections

13. Make Signature Or Photo Mandatory For Collections

14. Make Note For Photo Mandatory For Collections

15. Allow Drivers To Use Photos From Photo Gallery For Collections

16. Set A Default Push Notification URL For All Collections

17. Customize Non-Collection Reasons

18. Manually Sort Collections For Drivers

19. Enable/Disable Additional Fields For Collections

Deliveries - drivers

1. Capture Signature For Delivery

2. Remove Signature For Delivery

3. Capture Photo Proof For Delivery

4. Remove Photo Proof For Delivery

5. View Delivery Items

6. Reject Delivery Item

7. Un-reject Delivery Item

8. Take Photo Proof For Delivery Item

9. Remove Photo Proof For Delivery Item

10. Write Note For Delivery

11. Submit Delivered Status

12. Submit Failed Delivery Status

13. Call Recipient

14. Start GPS Navigation To Delivery Location

15. Resend A Wrongly Sent / Failed POD Status

16. Transfer Job From Driver To Driver

17. Grab Jobs From Marketplace

18. Capture Mass POD

19. Capture Photos For Mass POD

20. Capture Note For Mass POD

21. Scan Individual Item Barcode

22. Re-attempt Failed Delivery Job

23. Scan Barcodes To Search For A Specific Delivery

24. Scan To Pick Up Packages

25. Scan To Check In For Driver Using App

26. Force Resubmit Jobs For Drivers

27. Scan Item Barcode To Check Items For Drivers

28. Enter Payment Amount For COD

29. Change Quantity For Delivery Item

Collections - drivers

1. Capture Signature For Collection

2. Remove Signature For Collection

3. Capture Photo Proof For Collection

4. Remove Photo Proof For Collection

5. View Collection Items

6. Reject Collection Item

7. Un-reject Collection Item

8. Take Photo Proof For Collection Item

9. Remove Photo Proof For Collection Item

10. Write Note For Collection

11. Submit Collection Status

12. Submit Failed Collection Status

13. Call Sender

14. Start GPS Navigation To Collection Location

15. Resubmit A Wrongly Sent / Failed Collection Status

16. Change Quantity For Collection Item

Miscellaneous

1. Detrack Fields And Description

2. How To Use Detrack To Submit Employees’ Antigen Rapid Test (ART) Results

Live Delivery Tracking

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Robust E-Proof of Delivery

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