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Returns Information

Have an item you'd like to return? Please follow the steps below to ensure we can give you the best possible service.

Extended Returns Policy

If your nearest store is temporarily closed due to government guidelines related to COVID-19, our standard returns policy will renew from the date your chosen store reopens, i.e. refunds within 14 days and exchanges within 30 days of reopening.

Our full standard returns policy can be found below

1 What are you looking to return?


2 What was the cost of your purchase?

Please enter a valid price.

3 Follow the instructions to complete your return.

For your returns authorisation number, please call the customer service team on the following number.

0800 111 4116

Phone lines are open 9:00am - 4:00pm Monday to Friday.

To complete your return, you will be required to print out and complete our downloadable returns form.

To complete your return, please print the form below and return it to the provided address with your purchase.

Download Form

For more information, please call customer service on 0800 111 4116. Phone lines are open 9:00am - 4:00pm Monday to Friday.

Standard Returns Policy

  • Refunds can be requested within 14 days of the date of despatch, and exchanges within 30 days from the date of despatch. If you choose to exchange your item outside of the 14 day refund policy, a refund will not be offered for the exchanged item unless the product is faulty.
  • Please note, orders paid using PayPal, Interest Free Credit or purchased via an in store devices (Kiosk or Tablet) can only be refunded once received back at our Head Office. Our showrooms will happily take receipt of your items and arrange for them to be securely sent free of charge to our Head Office for processing.
  • Unfortunately we cannot accept returns of earrings or cleaning products if the tamper proof packaging has been opened. This is for hygiene reasons and doesn't affect your statutory rights. We cannot accept items that have been engraved, personalised or altered.
  • Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
  • Please be aware that refunds for purchases made using 3rd party tender types e.g. insurance cards, may not be possible on the same day. If this is the case, our showroom or customer experience teams will advise you and keep you updated with progress.
  • Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact the Watches of Switzerland customer experience team.
  • Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.
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