We’re here to help

If you need technical support, or some advice about getting set up, we’re here to help. Check out our range of support options below.

Get Instant Answers

Search our detailed knowledge base, tutorials, or the blog to find answers.

Submit a Support Ticket

Tell us your issue and account email. We usually respond within 4 hours.

Talk to Us

It’s quick and it’s easy. Ask us anything via live chat.

Provide Your Feedback

Help us improve with a short survey.

Request a feature

Got some ideas? We’d love to hear them.

Schedule a Call

Schedule a call if you’d like to see how Detrack works.

Just Getting Started?

Are you new to Detrack? Don’t worry, getting started is easy. Just download our app, add your vehicle info, and you’re ready to start delivering faster and better.

Download The App

Available for iOS and Android, the Detrack app is all you need to get started

Add Your Vehicle and Deliveries

So you can begin to manage jobs through your dashboard.

Start Delivering!

Explore Detrack’s wide range of features and start delivering smoothly.

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See our quick start guide.

Step by step instructions to get you up and running in no time.

Considering Detrack?

Try it Free Today!

Experience Detrack with no hassle.

Schedule a call with us

Let us walk you through the service.

Read Our Case Studies

Discover how others have benefitted.

Eliminate Paperwork with E-POD

Capture signatures easily by signing on glass. Save time, prevent disputes, and reduce your company’s carbon footprint with real-time E-POD. Crush paper delivery orders with an automated E-POD from the moment a job is completed.

Send Real-Time Customer Notifications

Keep your customers in the loop with real-time notifications sent via email or SMS. Automatically let them know when their package is pre-delivery, en route, or has arrived (and more). You’ll give better customer service and reduce those endless enquiries.

Impress Customers with Tap To Track

Delight customers while reducing support calls and missed deliveries with live Uber-style delivery tracking. Customers will be able to see visuals of the driver icon moving live on the map with an ETA starting from when the driver starts their journey, keeping them informed of the whole process.

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Bring your Brand to Life with Customizable E-PODs

Differentiate your brand and make it your own by customizing your E-POD. Customers will see your company logo in the E-POD PDF file that is automatically sent to them once a delivery is completed. Increase brand exposure when customers sign for their deliveries.

Gain Valuable Insights with Customer Feedback

Record customer feedback easily upon collection or delivery. Collect valuable feedback and know just how your customers feel about your product and service. These will be submitted together with the captured POD back to the Detrack dashboard in real time.

Stay in Control With Admin Visibility

Get notified whenever there are failed or partially completed deliveries with live updates on the admin color-coded dashboard screen, making it easy to monitor the statuses for the day’s deliveries. Stay on top of every job and resolve delivery issues swiftly before they turn into major problems.

Keep Everyone Safe With Contactless Delivery

Leaving safety to chance is never an option. Easily implement Contactless Delivery workflows so both your drivers and customers stay reassured and safe. With Detrack, you can capture important proof of delivery while maintaining social distancing.

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Route Planning Made Fast with ElasticRoute

Made using proprietary heuristic algorithms, ElasticRoute is a highly efficient route planning engine capable of producing natural cluster-based routes at record speed according to any complex rules you may have. Enjoy optimized routes ready with the touch of a button.

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