How Detrack Helped SGS Logistics Improve Customer Experience
Find out how Detrack helped SGS Logistics set themselves apart from the competition by implementing driver management technology and helping them fully commit to customer satisfaction.
SGS Logistics offer permanent vehicle and driver hire distribution solutions for Australia’s capital cities. With a specialized service, SGS Logistics were committed to the core task of providing outstanding, dedicated drivers to their customer base. Detrack was able to implement a system that allowed both the business to maximize their efficiency and SGS customers to stay in the loop about their deliveries
At SGS Logistics, we have been absolutely blown away by how user-friendly, intuitive, cost-effective, and easily implemented Detrack is. We believe Detrack is peerless in the industry when you combine each of these factors.
In a highly competitive field, it can be difficult to make your services stand out. SGS Logistics knew that providing top notch customer service was key to differentiating them from their competitors, and wanted to implement a system that would allow them to stay in better communication with their customers. GPS tracking and sign on glass technology were at the top of their wishlist, as well as investing in a system that would be simple for their staff and drivers to navigate.
SGS Logistics also didn’t want a solution that was going to break the bank. With an affordable system, SGS would be able to increase the quality of their service without having to transfer hefty system implementation costs onto their customers.
“We did not want to invest significant sums of money on expensive hardware systems to offer our customers driver management technology.”
Solution and Implementation
Detrack provided SGS Logistics with a solution that was flexible and cost effective, whilst delivering on all the features they required. It only took SGS two weeks to download and install the Detrack app, test and train drivers, and become experts at using the Detrack system. This meant that there were minimal disruptions to SGS’ workflow whilst getting their new system up and running.
After implementing Detrack Systems, SGS Logistics were able to reap the benefits of their hard work: deliverables were achieved, the company was growing and, as is most important, customers were happier than ever.
SGS Logistics were able to improve customer experience (while reducing costs) by:
- Providing an automated real-time proof of delivery system
- Allowing both drivers and customers to provide immediate real-time feedback
- Generating KPIs from the downloadable delivery data
- Allocating jobs more efficiently as drivers’ exact location was known at all times
With improved data collection and KPI tracking capabilities, SGS Logistics were able to implement more flexible pricing strategies and charge according to cost-per-carton. Through this, customers were given greater insight into the company’s performance on a weekly basis, allowing them to feel more confident in SGS’ capabilities and transparency.
Through these strategies, SGS Logistics were able to reduce the carton rate of one customer by 48%, ultimately leading to an increase in their delivery efficiency. With more efficient processes and greater transparency, SGS Logistics were set up to continue exceeding their customer’s expectations.
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Eliminate Paperwork with E-POD
Capture signatures easily by signing on glass. Save time, prevent disputes, and reduce your company’s carbon footprint with real-time E-POD. Crush paper delivery orders with an automated E-POD from the moment a job is completed.
Send Real-Time Customer Notifications
Keep your customers in the loop with real-time notifications sent via email or SMS. Automatically let them know when their package is pre-delivery, en route, or has arrived (and more). You’ll give better customer service and reduce those endless enquiries.
Impress Customers with Tap To Track
Delight customers while reducing support calls and missed deliveries with live Uber-style delivery tracking. Customers will be able to see visuals of the driver icon moving live on the map with an ETA starting from when the driver starts their journey, keeping them informed of the whole process.
Bring your Brand to Life with Customizable E-PODs
Differentiate your brand and make it your own by customizing your E-POD. Customers will see your company logo in the E-POD PDF file that is automatically sent to them once a delivery is completed. Increase brand exposure when customers sign for their deliveries.
Gain Valuable Insights with Customer Feedback
Record customer feedback easily upon collection or delivery. Collect valuable feedback and know just how your customers feel about your product and service. These will be submitted together with the captured POD back to the Detrack dashboard in real time.
Stay in Control With Admin Visibility
Get notified whenever there are failed or partially completed deliveries with live updates on the admin color-coded dashboard screen, making it easy to monitor the statuses for the day’s deliveries. Stay on top of every job and resolve delivery issues swiftly before they turn into major problems.
Keep Everyone Safe With Contactless Delivery
Leaving safety to chance is never an option. Easily implement Contactless Delivery workflows so both your drivers and customers stay reassured and safe. With Detrack, you can capture important proof of delivery while maintaining social distancing.
Route Planning Made Fast with ElasticRoute
Made using proprietary heuristic algorithms, ElasticRoute is a highly efficient route planning engine capable of producing natural cluster-based routes at record speed according to any complex rules you may have. Enjoy optimized routes ready with the touch of a button.
Experience the full benefits of Detrack’s live delivery tracking and electronic proof of deliveries (E-PODs) solution today. Your first driver is FREE – forever. Sign up for a free account or speak with our sales team to get tracking in no time.