Answers to Detrack’s most Frequently Asked Questions

We’ve answered some common questions regarding Detrack below. If you’re an existing user looking for tutorials or support, go here.

faq-page

Expand All | Collapse All

1. Is my first driver really free?

Yes! You get the full featured vehicle tracking and proof of delivery solution free for your first driver — no strings attached. Your first driver will always remain free, even as you grow your fleet.

Sign up for your free Detrack account here.

Open This In A New Tab
2. Can Detrack let my customers track their deliveries in real time?

Yes! Delivery status is displayed in real time to the customer. With Tap To Track, customers see their deliveries coming to them LIVE on a map - down to the second. Customers can track and trace their deliveries in real-time via a custom tracking link with delivery status updated live every step of the way.

Find out more about Tap To Track here.

Open This In A New Tab
3. What is the maximum number of drivers I can track?

There is no limit to the number of drivers you can track at any one point in time. From one to hundreds, or even thousands of drivers, just add your drivers as you grow and we’ll track them for you.

Open This In A New Tab
4. How long will it take to deploy Detrack across my entire fleet?
You can deploy Detrack across your entire fleet of drivers as soon as today! Follow the steps below to get tracking right away.
1. Register for a free account
2. Download the Detrack app from App Store or Google Play
3. Add your devices and deliveries
It’s that simple. Sign up for your free account now.
Open This In A New Tab
5. Can I optimize my vehicle routes in Detrack?

Detrack ships with a Smart Sort feature out of the box. This means the nearest jobs will always appear at the top of your driver's list. If you require more sophisticated route planning and optimization i.e. auto assignment with capacity, load, time windows, etc., you can optimize your routes using ElasticRoute (integrated with Detrack).

Open This In A New Tab
6. Do I need to integrate Detrack with my system before I can use it?

No. We’ve designed Detrack to be simple and save you the hassle of integrating different systems just to start tracking your deliveries. Simply use our web forms to add your deliveries or import your manifest file (CSV / Excel format) into our system. You can then export PODs in PDF, Excel or CSV. If you want more automation, you can always integrate your system with Detrack via our Application Programming Interface (API).

Contact us at support@detrack.com for assistance on systems integration.

Open This In A New Tab
7. Does your API allow me to feedback the delivery statuses to each of my customers’ system?

Yes. Our API is designed to be ready for third party logistics service providers (3PLs) to feedback job statuses (via webhooks or individual API access) to different customers' systems. This allows customers to receive real-time delivery updates in their system. In fact, many of our 3PLs have won contracts because of this capability.

Open This In A New Tab
8. How will I be notified when a delivery is completed?

You will be notified instantly via email when a delivery is completed, whether it is successful or not. You will also be able to see the delivery updated live (no refreshing needed) on the deliveries screen, color-coded to reflect its delivery status.

Open This In A New Tab
9. What are the payment modes available?

We accept PayPal and all major debit or credit cards including Amex cards. We also accept telegraphic transfer for invoices over $500 USD.

Open This In A New Tab
10. Can I cancel my subscription anytime?

Yes. Our price plans are contract-free and you may cancel your subscription anytime without penalty, although any remaining unused license period will not be refunded.

Open This In A New Tab
11. How accurate is Detrack’s vehicle tracking?

Our Detrack app uses highly accurate GPS satellites to pinpoint the locations of your vehicles with a guaranteed accuracy of up to 50m. Accuracy is usually better at around 10m ~ 20m during actual use.

Open This In A New Tab
12. Can I use Detrack for vehicle tracking only?

Yes, most definitely. You can use Detrack for both vehicle tracking and proof of delivery or just vehicle tracking alone. Using Detrack for vehicle tracking is as simple as downloading the app, adding your device to your dashboard, and you can start tracking your vehicle right away.

Open This In A New Tab
13. Can Detrack be used for Proof of Service?

Yes! In fact, we have many clients who use Detrack for Proof of Service. Our app can capture the arrival time (or start time) and multiple photos for proof of work done. You can capture the time you started, photos before and after the delivery, and finally, the delivery time and signature of your customer upon job completion. All these will be reflected in the POD which you can then use for invoicing customers.

Open This In A New Tab
14. Is there a driver’s guide for the Detrack app?

Yes. You can refer to our tutorials or download our Detrack Driver’s Guide in PDF here.

Open This In A New Tab
15. How long does it take for uploaded deliveries on the Detrack dashboard to appear on my drivers’ smartphones?

It may take up to 2 minutes (but usually shorter) for newly added deliveries or changes to appear in your driver’s Detrack app. For bulk uploads or edits i.e. via CSV import or API, it may take a couple more minutes.

Open This In A New Tab
16. Can I re-assign a delivery from one driver to another while they are on the road?

Certainly. Re-assigned deliveries may take up to 2 minutes to be reflected on another driver’s devices. Drivers who receive a new delivery or have a delivery removed from their list will receive a push notification informing them of the change.

Open This In A New Tab
17. Can I use the app to push out available jobs to my drivers?

Yes. You can use Detrack's Marketplace feature to push out all available jobs to your entire fleet of drivers. Drivers will receive a push notification when this happens. You can also tag a price to each job for your drivers' reference. Once a job has been “grabbed”, it will automatically be assigned to the driver.

Open This In A New Tab

Meet the customers using our Delivery Management Software to make their delivery smarter.

Why choose Detrack?

A free but powerful Delivery Management Software, Detrack lets you track your vehicles live on a map and capture electronic proof of delivery (E-POD) using just our iOS / Android app.

Eliminate Paperwork with E-POD

Capture signatures easily by signing on glass. Save time, prevent disputes, and reduce your company’s carbon footprint with real-time E-POD. Crush paper delivery orders with an automated E-POD from the moment a job is completed.

Send Real-Time Customer Notifications

Keep your customers in the loop with real-time notifications sent via email or SMS. Automatically let them know when their package is pre-delivery, en route, or has arrived (and more). You’ll give better customer service and reduce those endless enquiries.

Impress Customers with Tap To Track

Delight customers while reducing support calls and missed deliveries with live Uber-style delivery tracking. Customers will be able to see visuals of the driver icon moving live on the map with an ETA starting from when the driver starts their journey, keeping them informed of the whole process.

Bring your Brand to Life with Customizable E-PODs

Differentiate your brand and make it your own by customizing your E-POD. Customers will see your company logo in the E-POD PDF file that is automatically sent to them once a delivery is completed. Increase brand exposure when customers sign for their deliveries.

Gain Valuable Insights with Customer Feedback

Record customer feedback easily upon collection or delivery. Collect valuable feedback and know just how your customers feel about your product and service. These will be submitted together with the captured POD back to the Detrack dashboard in real time.

Stay in Control With Admin Visibility

Get notified whenever there are failed or partially completed deliveries with live updates on the admin color-coded dashboard screen, making it easy to monitor the statuses for the day’s deliveries. Stay on top of every job and resolve delivery issues swiftly before they turn into major problems.

Keep Everyone Safe With Contactless Delivery

Leaving safety to chance is never an option. Easily implement Contactless Delivery workflows so both your drivers and customers stay reassured and safe. With Detrack, you can capture important proof of delivery while maintaining social distancing.

Route Planning Made Fast with ElasticRoute

Made using proprietary heuristic algorithms, ElasticRoute is a highly efficient route planning engine capable of producing natural cluster-based routes at record speed according to any complex rules you may have. Enjoy optimized routes ready with the touch of a button.

Experience the full benefits of Detrack’s live delivery tracking and electronic proof of deliveries (E-PODs) solution today. Your first driver is FREE - forever. Sign up for a free account or speak with our sales team to get tracking in no time.

SEE ALL THE FEATURES

apple store

Google play